LEGAL NOTICE
Last updated: [DD/MM/YYYY] Website: [www.onlycleans.es] Commercial name: Only Cleans
1. Identification of the website owner
In compliance with the regulations applicable to information society services, users are informed that this website is owned by:
Commercial name: Only Cleans Legal owner: [FULL LEGAL NAME / COMPANY NAME] NIF / CIF: [NIF / CIF] Professional / tax address: [FULL ADDRESS] Contact email: onlycleanscostadelsol@gmail.com Phone / WhatsApp: [PHONE / WHATSAPP] Registration details: [REGISTRATION DETAILS, IF APPLICABLE]
Hereinafter, the website owner shall be referred to as “Only Cleans”, “the owner” or “the service provider”.
2. Purpose of the website
The Only Cleans website is intended to provide information about professional textile care, upholstery cleaning, sofa cleaning, mattress cleaning, rug and carpet cleaning, terrace furniture care, vehicle interior care, yacht interior care, textile protection and related services.
The website allows users to learn about the services offered, access general information, view informative content, request a quotation and contact Only Cleans, mainly through WhatsApp or other enabled communication channels.
The website itself does not constitute an automatic contracting platform or an online store with direct payment. The hiring of a service is carried out through direct communication, express confirmation by the client and acceptance of the applicable conditions.
3. Service area
Only Cleans provides services mainly in the Costa del Sol, Málaga and other areas indicated on the website or confirmed directly with the client.
Service availability may depend on location, route, schedule, type of service, property access, scope of work, technical conditions and other operational factors.
Only Cleans may reject, postpone or condition a request when the location, type of work, technical risk, lack of information or access conditions do not allow the service to be provided properly.
4. Website access and use conditions
Accessing and using the website gives the user the status of website user and implies acceptance of this Legal Notice.
The user agrees to use the website lawfully, properly and respectfully, without carrying out activities that may damage, disable, overload, deteriorate or prevent the normal functioning of the website.
The use of the website for unlawful, fraudulent, abusive purposes, purposes contrary to good faith, public order or purposes that may harm the rights and interests of Only Cleans or third parties is prohibited.
The user agrees not to introduce viruses, malware, malicious code, bots, abusive scraping, unauthorized access attempts or any other element that may affect the functioning, security or integrity of the website.
5. Information published on the website
Only Cleans aims to ensure that the information published on the website is clear, up to date and accurate. However, the content of the website is for informational purposes and may be modified, updated or removed at any time.
Information about services, processes, results, prices, estimated times, availability, materials, treatments, photographs, work examples and any other content published on the website does not constitute an absolute guarantee of result.
Actual results may vary depending on the condition of the item, type of fabric, material, age, level of soiling, stains, odours, previous treatments, existing damage, humidity, mould, wear, discolouration, access conditions and other technical factors.
6. Price information
Prices published on the website, where applicable, are indicative and may be shown as “from” prices, estimated ranges or service examples.
The final price may depend on factors such as the type of item, size, quantity, material, level of soiling, presence of stains, odours, urine, mould, oils, body grease, existing damage, property access, area, urgency, travel, additional services and the need for specific treatments.
Quotations prepared based on photographs, messages or information provided by the client are preliminary estimates. The final price may be adjusted after on-site inspection if the information received does not match the actual condition of the item or if risks, stains, odours, damage, limitations or technical needs appear that were not initially visible.
Unless expressly stated otherwise, published prices may not include VAT. When the client requests an invoice or when legally required, VAT or other applicable taxes will be applied.
The specific conditions of contracting, payment, cancellation, warranty, technical limitations and complaints are regulated in the Terms & Conditions of Service.
7. Communication via WhatsApp and other channels
The website may include buttons, links or calls to action to contact Only Cleans via WhatsApp, phone, email or other channels.
By contacting Only Cleans via WhatsApp or another channel, the user voluntarily provides the data necessary to manage the request, prepare a quotation, answer questions, arrange an appointment or provide the requested service.
Sending an initial WhatsApp message does not in itself imply automatic contracting of the service. Booking the service requires express confirmation by the client and acceptance of the applicable conditions.
The processing of personal data provided via WhatsApp or other channels is regulated in the Privacy Policy.
8. Intellectual and industrial property
All website content, including texts, images, photographs, videos, designs, logos, icons, structure, code, graphic elements, brand, commercial name, colour combinations, visual content and any other protected element, belongs to Only Cleans or to third parties who have authorized its use.
The reproduction, distribution, public communication, transformation, extraction, reuse, copying, modification or any other unauthorized use of the website content without prior written consent from Only Cleans is prohibited.
The user does not acquire any intellectual or industrial property rights merely by using the website.
Unauthorized use of the brand, commercial name, images, photographs, texts, designs or any other content may give rise to the corresponding legal actions.
9. Photographs and visual content
Photographs published on the website may show real work, visual examples, owned content, brand images, illustrative images or authorized photographs.
Before/after photographs are used for informational, demonstrative or commercial purposes, but they do not guarantee that all services will produce identical results.
The use of photographs sent by clients, photographs taken during a service or before/after photographs for internal, technical, quality control, proof of prior condition or complaint management purposes is regulated in the Privacy Policy and in the Terms & Conditions of Service.
The publication of photographs of clients, properties, identifiable objects or completed work for promotional or marketing purposes will require authorization where applicable.
10. Responsibility of the website owner
Only Cleans is not responsible for any damages or losses arising from improper use of the website by the user.
Only Cleans does not guarantee the continuous, permanent and uninterrupted availability of the website. The website may be affected by maintenance tasks, technical errors, interruptions, hosting problems, third-party failures, force majeure or circumstances beyond the owner’s control.
Only Cleans may temporarily suspend access to the website without prior notice for technical, security, maintenance, update or improvement reasons.
Only Cleans is not responsible for errors, omissions, lack of availability, interruptions, viruses, malware, cyberattacks or damages arising from external causes or improper use of the website.
11. External links
The website may contain links to web pages, platforms, applications, social networks, messaging tools, external providers or other sites managed by third parties.
Only Cleans does not necessarily control the content, functioning, availability, policies, conditions or practices of such third parties and assumes no responsibility for damages, losses or consequences arising from access to or use of external websites or platforms.
Access to external links is carried out under the user’s own responsibility.
12. Social media and third-party platforms
Only Cleans may be present on social media, digital platforms, messaging applications, directories, business profiles or third-party services.
The use of such platforms is also governed by the terms, privacy policies, usage rules and settings of each external provider.
Only Cleans is not responsible for the decisions, changes, interruptions, restrictions, data processing or functioning of external platforms such as WhatsApp, Meta, Instagram, Google, hosting providers, analytics tools or other technological services.
13. Personal data protection
Only Cleans processes personal data of users and clients in accordance with the provisions of the Privacy Policy.
Among other data, Only Cleans may process information such as name, phone number, WhatsApp number, email, service address, billing information, messages sent by the user, photographs provided for quotation purposes, before/after photographs, technical website data and other data necessary to manage requests, provide services, issue invoices, handle complaints or improve internal operations.
The user may consult all information relating to the processing of personal data, legal bases, purposes, retention periods, recipients, rights and contact methods in the Privacy Policy.
14. Cookies
The website may use technical, preference, analytics or marketing cookies, either first-party or third-party, depending on the website configuration and the user’s consent.
The user may consult detailed information about the cookies used, their purpose, duration, provider and how to accept, reject or configure them in the Cookie Policy.
Where necessary, the website will display a banner or settings panel to manage cookie consent.
15. Complaint Forms
Only Cleans informs consumers and users that official Complaint Forms are available in accordance with the applicable regulations in Andalucía.
The user may request information about submitting complaints or claims through the contact channels indicated in this Legal Notice.
The website may also include a specific page about Complaint Forms, with information about the procedure, contact channels, required documentation and references to the competent consumer authorities.
The existence of a complaint does not prevent Only Cleans from internally reviewing the case and proposing a reasonable solution in accordance with the Terms & Conditions of Service.
16. Terms & Conditions of Service
The provision of Only Cleans services is governed by the Terms & Conditions of Service, which form part of the contractual framework applicable to the services requested and hired by the client.
The Terms & Conditions of Service include, among other aspects, information about quotation requests, prices, booking confirmation, service scope, technical limitations, stains, odours, mould, pre-existing damage, warranty, rework, cancellations, payments, right of withdrawal, complaints, communications and data protection.
Before confirming a booking, the client must be aware of and accept the conditions applicable to the service.
17. Changes to the website and to this Legal Notice
Only Cleans reserves the right to modify, update, expand, reduce, suspend or remove any content, service, design, functionality or information from the website at any time.
Only Cleans may also modify this Legal Notice to adapt it to regulatory, technical, operational, commercial or business structure changes.
The current version of the Legal Notice will be the version published on the website at any given time.
18. Applicable law
This Legal Notice is governed by Spanish law and by the regulations applicable to information society services, electronic commerce, consumer and user protection, data protection, intellectual property, competition, advertising and consumer matters.
Where the user is considered a consumer, the rights recognized by the applicable consumer protection regulations will be respected.
19. Jurisdiction
For any dispute related to access to or use of the website, the parties shall submit to the courts and tribunals that are competent under the applicable law.
In the case of consumer users, the competent courts and tribunals shall be those established under consumer and user protection regulations.
20. Contact
For any query related to this Legal Notice, the user may contact Only Cleans through:
Email: onlycleanscostadelsol@gmail.com Phone / WhatsApp: [PHONE / WHATSAPP] Address: [ADDRESS, IF APPLICABLE]